BACKUP FAQ - NB: DONT CHANGE OR DELETE!!!

Sizing Guide

 

Size mm 48 50 52 54 56 58
US & Canada 4 1/2 5 5 1/2 6 3/4 7 1/2 8 1/2
UK I 1/2 J 1/2 M N1/2 P Q1/2
French 49 51 53 55 57 59
Japan 8 10 12 14 15 17

 

Jewellery Care

We encourage you to take ensure that your jewellery is properly cleaned, repaired and stored as various factors can affect the condition of jewellery.

Wearing

Avoid bathing and showering with jewellery especially in salty or chlorinated water.

Take care to not knock, scratch, and expose your pieces to extreme temperatures, humidity, sunlight and chemicals, especially bleach.

Place on your jewellery after you have applied fragrances and body products and once your skin is dry.

Remove your jewellery before swimming, a workout or prior to bedtime.

 Storing

Jewellery should be kept individually in pouches in dry and cool places. Keeping pieces separate, especially earrings, avoids them scratching, tangling and rubbing together to affect the finish.

Cleaning

When you remove your jewellery at the end of your day, take a couple of minutes to wipe it off with a soft, lint free cloth to keep pieces looking lustrous. This removes body oils and dirt and maintenance is key to keeping your pieces looking good.

 Semi precious stones are delicate and should be cleared with care. Using a soft cloth to wipe the surface of your gemstones is advised after wearing. Porous stones such as Lapis, pink opal and turquoise should only be cleaned using a clean soft cloth with no added treatments or liquids.

 

Shipping

All orders will ship within 2-3 business days of order confirmation, unless otherwise indicated. Business days are Monday – Friday, excluding weekends and major holidays. 

 All shipments require a signature on delivery. Please note that orders cannot be shipped to P.O Box addresses.

When shipping within South Africa a flat rate of $10 applies. 

International orders are shipped via DHL with a flat rate of $35, unless otherwise indicated. International shipments may be subject to additional customs, duties and fees and are the full responsibility of the recipient. These fees may vary from country to country and shipping delays may occur due to customs.

Please note that the international shipping costs incurred at the time of check out is not refundable. Customers will not be refunded the shpping cost in the event that an international shipment is refused by the receiveer. 

To expedite shipping or for any other requests regarding shipping, including personalised messages, please contact us at customercare@zojastudio.com

Returns

We accept returns off our site within 7 days of delivery, provided the item has not been worn.

Should you wish to return an item, please email us shop@zojastudio.com for us to issue you with a return authorisation number. Kindly title your email with return or exchange followed by the order number.

All refunds are processed minus the shipping charges within 7 days on receipt of the item. We do not pay for returns to be shipped back to Zoja.

All items marked down or sale cannot be returned. The sales are final.

Repairs

For repairs enquiries, please kindly email shop@zojastudio.com. Please include your name, description of item, a photo of the damage, return address, contact number,  along with proof of purchase.

Should we be able to repair your piece, we will issue a repair number along with the charges and shipping instructions.

 Should an manufacturing issue occur within 1 year of purchase, no charge will be incurred for the repair

 Please note repairs can take 4-6 weeks.

 All repairs are subject to shipping charges.

 We reserve the right to refuse any unreasonable returns, repairs or refunds.

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